Backup as a Service (BaaS)

In a modern business, you cannot afford to suffer disruption or lose access to your critical data and applications. Such disruption can significantly impact your productivity, which in turn affects everything from customer experience to profitability. It is vital to have a BaaS solution to protect your environment and provide you with peace of mind that it can be recovered quickly.

Our flagship cloud platform, CiCloud, offers a highly secure backup of your IT environment with super-fast recovery. Be supported by a fully managed and monitored service that can host your most critical applications and data in a Tier 3 data centre, completely tailored to your needs and scalable as you grow.

Benefits of BaaS

Cost efficiency

CiCloud BaaS offers a cost-effective solution by providing businesses with a subscription-based model for storing their data. This eliminates the need for substantial upfront investments in hardware and software, allowing for predictable budgeting and cost savings.


With CiCloud BaaS, businesses can easily scale their storage capacity to accommodate changing needs. This flexibility is especially advantageous for growing businesses or those experiencing fluctuating data storage demands, ensuring they have the necessary resources available at all times.


CiCloud BaaS prioritises the security of your data by implementing robust measures such as encryption and secure data transfer protocols. By relying on our secure infrastructure, businesses can rest assured that their backups are well-protected, eliminating the need to manage complex security measures in-house.


CiCloud BaaS streamlines the backup process through automation, reducing the risk of human error. By automating backups, businesses can free up their internal IT resources to focus on more strategic initiatives, enhancing overall productivity and efficiency.

Disaster recovery

In the unfortunate event of data loss, CiCloud BaaS offers a swift and efficient data restoration process. Whether it's due to hardware failure, cyber-attacks, or human error, our reliable backup and recovery methods ensure that businesses can quickly recover their data, minimising downtime and potential disruptions.


CiCloud BaaS aligns with various data protection and privacy regulations, making it an ideal choice for businesses operating in regulated industries like healthcare or finance. By partnering with a compliant BaaS provider, businesses can meet their legal obligations and maintain the integrity of their sensitive data.

Offsite storage

CiCloud BaaS stores backups in offsite locations, safeguarding data in the event of physical disasters such as fires or floods at your business premises. This geographic redundancy ensures that even if your primary location is compromised, your data remains secure and accessible, minimising the risk of permanent data loss.

24/7 monitoring and support

As a BaaS service provider, we offer round-the-clock monitoring of your backups and support services to quickly address any issues or concerns. This can provide peace of mind and ensure the reliability of your backups.


What to consider when opting for BaaS?

When considering BaaS, there are several crucial factors to keep in mind. Here are the key considerations to help you make an informed decision:

Security and compliance

Businesses need to ensure that the Backup as a Service (BaaS) provider uses robust encryption algorithms, both at rest and in transit. In addition, the provider should comply with various data privacy regulations such as GDPR, CCPA, or HIPAA, depending on the nature of the business and its geographical location.

Reliability and recovery time

Businesses need to understand the reliability of the BaaS provider in terms of uptime, disaster recovery, and the speed at which data can be restored after a disaster. The Recovery Time Objective (RTO) and Recovery Point Objective (RPO) should meet the business continuity requirements of the company.


Cost is another critical factor. Businesses need to consider the total cost of ownership (TCO), which includes not only the cost of the service but also any costs associated with data transfer, storage overages, or data recovery.

Scalability and flexibility

As businesses grow, their data volume also increases. The BaaS provider should be able to scale as the business data grows. The service should also offer flexible plans allowing businesses to select and pay for only the necessary resources.

Support and Service Level Agreement (SLA)

Businesses should consider the level of customer support the BaaS vendor provides. This includes support availability, response times, and the expertise of support staff. Moreover, the SLA is crucial and should clearly state the service provider’s responsibilities, uptime guarantees, and compensation for any service disruptions or failures.

It’s important to note that the priorities of these considerations might vary depending on the specific needs and context of the business. For example, a healthcare company might prioritise compliance and security above all else due to regulatory requirements, while a startup with a lot of data but less sensitive information might prioritise cost and scalability.